Question 1

How do I report a missing or damaged item?

Accepted Answer

Go to your order, click 'Report an Issue', and select the item. You can report issues within 48 hours of delivery.

Question 2

How long does a refund take?

Accepted Answer

Refunds are typically processed within 3-5 business days. COD refunds are handled manually and may take up to 7 days.

Question 3

Can I change my delivery address after ordering?

Accepted Answer

You can amend your delivery address before the order is dispatched. Go to your order details and use the 'Amend Address' option.

Question 4

What if my delivery is late?

Accepted Answer

If your delivery is significantly delayed, contact us via live chat. We'll investigate and may offer a delivery fee refund.

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