Privacy Policy

Introduction

This Privacy Policy describes how SNGmart collects, uses, and protects your personal information when you visit our website or use our services. We are committed to ensuring your privacy is protected. By using our website, you consent to the practices described in this policy.

Information We Collect

We collect the following information when you create an account, place an order, or interact with our services:

• Full name
• Phone number
• Delivery address
• Order history and preferences
• Payment confirmation status from SSLCommerz (transaction ID, payment status)

Important: We do NOT store your credit card numbers, debit card details, or any sensitive financial information. All card payment processing is handled securely by SSLCommerz, and we only receive confirmation of successful or failed transactions.

How We Use Your Information

We use your personal information to:

• Process and fulfill your orders
• Arrange delivery to your specified address
• Communicate with you about order status, delivery updates, and support inquiries
• Improve our services, product offerings, and user experience
• Send important service-related notifications (e.g., order confirmations)

Cookies & Session Data

Our website uses cookies and session storage to maintain your login state, remember your cart contents, and provide a seamless browsing experience. These are essential for the functioning of our e-commerce platform.

We do not use tracking cookies for third-party advertising purposes. Any analytics data collected is used solely to understand how our site is used and to improve our services.

Data Sharing

We share your personal information only in the following limited circumstances:

• Delivery partners: Your name, phone number, and delivery address are shared with our delivery personnel to fulfill your order.
• SSLCommerz: When you choose online payment, your transaction is processed through SSLCommerz's secure payment gateway.

We do not sell, rent, or share your personal data with third-party advertisers or marketing companies.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption for all data transmission, and access to customer data is restricted to authorized personnel only.

Your Rights

You have the right to:

• Access — Request a copy of the personal information we hold about you.
• Correction — Request correction of any inaccurate or incomplete information.
• Deletion — Request deletion of your account and personal data, subject to any legal retention obligations.

To exercise any of these rights, please contact us using the information provided below.

Data Retention

We retain your data according to the following guidelines:

• Order history: Kept for up to 2 years for record-keeping and dispute resolution purposes.
• Account data: Retained until you request deletion of your account.

Children's Privacy

Our services are not designed for or directed at individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that a child under 18 has provided us with personal data, we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

• Business: SNGmart
• Phone: 01819804057
• Address: Mograpara Chowrasta, Bari Chinish, Ward No. 3, Mograpara Union, Sonargaon, Narayanganj, Dhaka
• Website: https://sngmart.com