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Return Policy

Last updated: July 2026

Overview

At SNGmart, we want you to be satisfied with every purchase. Since we deal primarily in grocery and daily essentials, our return policy is designed around inspection at the time of delivery. Please review items carefully when they arrive.

Return at Delivery

When your order arrives, please inspect all items before accepting delivery. You have the right to refuse any item that does not meet your expectations at the time of delivery. Our delivery personnel will process the return on the spot.

Eligible Returns

The following items are eligible for return:

  • Items that are damaged or broken upon arrival
  • Incorrect items (different from what you ordered)
  • Items that are not as described on the website
  • Perishable items with quality issues (e.g., spoiled, expired, visibly defective)

Ineligible Returns

The following are NOT eligible for return:

  • Items that were accepted at delivery without any complaint or objection raised at that time
  • Change of mind after accepting delivery

Once you accept delivery of an item without raising concerns, it is considered accepted in satisfactory condition.

How to Initiate a Return

To initiate a return, you can:

  • At delivery: Inform the delivery person immediately upon inspection. The item will be taken back on the spot.
  • Before dispatch: Contact our support team by phone at 01819804057 or through our website to cancel or modify your order before it is dispatched.

Refund Process & Timeline

Refund timelines depend on your original payment method:

  • Cash on Delivery (COD) orders: If you reject an item at delivery, you are simply not charged for it. No payment is collected for refused items.
  • SSLCommerz online payment orders: Refunds are processed within 7–10 business days to your original payment method (credit card, debit card, etc.). The exact timeline may vary depending on your bank's processing time.

Exchange Policy

Exchanges are subject to product availability. If you receive a damaged or incorrect item and a replacement is available, we will arrange for an exchange. If the item is out of stock, a full refund will be issued instead.

Contact

For any return-related inquiries, please reach out to us: