Cancellation Policy

Overview

We understand that circumstances change and you may need to cancel an order. This policy explains how and when you can cancel, and what happens with your payment.

How to Cancel

To cancel an order, please contact our support team as soon as possible:

• By phone: 01819804057
• Through our website: Use the order management section in your account or contact support via sngmart.com

Cancellation requests must be made before your order is dispatched for delivery.

Cancellation Window

The ability to cancel depends on your order's current status:

• Before dispatch: Full cancellation is allowed. Your order will be cancelled and any payment refunded.
• After dispatch: Once your order has been dispatched, it cannot be cancelled. However, you may refuse delivery when the order arrives, which will be handled under our Return Policy.

Refund for Cancelled Orders

Refund handling depends on your payment method:

• Cash on Delivery (COD) orders: No charge is incurred. The order is simply cancelled and no payment is collected.
• SSLCommerz online payment orders: A full refund will be processed within 7–10 business days to your original payment method (credit card, debit card, etc.). The exact timeline may vary depending on your bank's processing time.

Partial Cancellation

If your order contains multiple items, you may cancel individual items before the order is dispatched. The remaining items will still be delivered as scheduled. For orders paid online via SSLCommerz, the refund for cancelled items will be processed within 7–10 business days.

Contact

For cancellation requests or questions about this policy, please contact us:

• Business: SNGmart
• Phone: 01819804057
• Address: Mograpara Chowrasta, Bari Chinish, Ward No. 3, Mograpara Union, Sonargaon, Narayanganj, Dhaka
• Website: https://sngmart.com