Terms of Service
Last updated: July 2026
Acceptance of Terms
By accessing or using SNGmart, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should not use our website or services. Your continued use of the site constitutes acceptance of these terms.
Who We Are
SNGmart is a registered online grocery platform operating in Sonargaon and Narayanganj. We are registered under Trade License No. 20263670451800165 and headquartered at Mograpara Chowrasta, Bari Chinish, Ward No. 3, Mograpara Union, Sonargaon, Narayanganj, Dhaka.
Orders & Payment
All orders placed through SNGmart are subject to product availability and order confirmation. We reserve the right to refuse or cancel any order at our discretion, including in cases of pricing errors or suspected fraudulent activity.
We accept the following payment methods:
- Cash on Delivery (COD) — Pay in cash when your order is delivered to your doorstep.
- Online Payment via SSLCommerz — Pay securely using credit cards, debit cards, or other supported methods through our SSLCommerz payment gateway.
Prices displayed on the website are in Bangladeshi Taka (BDT) and include applicable charges unless otherwise stated at checkout.
Product Availability & Stock
We strive to keep product availability information accurate and up to date. However, stock levels can change rapidly. If an item becomes unavailable after you place an order, we will notify you and either offer a substitute or cancel that portion of your order with a full refund.
Delivery
Delivery times vary by area and are displayed at checkout and on product pages. We make every effort to deliver within the estimated timeframes, but actual delivery times may be affected by factors such as weather, traffic, demand, and stock availability.
We deliver nationwide across Bangladesh. Delivery fees and timelines vary by area and are always shown clearly at checkout.
Cancellation & Returns
You may cancel an order before it is dispatched. Once dispatched, cancellation is no longer possible, but you may refuse delivery under our return policy. For full details, please review:
Limitation of Liability
SNGmart shall not be liable for any indirect, incidental, special, or consequential damages arising from or related to your use of our website or services. Our total liability for any claim shall not exceed the amount you paid for the specific order giving rise to the claim.
We are not responsible for delays or failures in performance caused by circumstances beyond our reasonable control, including but not limited to natural disasters, strikes, government actions, or supply chain disruptions.
Intellectual Property
All content on SNGmart — including text, graphics, logos, images, and software — is the property of SNGmart or its content suppliers and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on this site without our prior written consent.
Governing Law
These Terms of Service are governed by and construed in accordance with the laws of the People's Republic of Bangladesh. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Bangladesh.
Changes to Terms
We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this page periodically. Your continued use of the site after any changes constitutes acceptance of the updated terms.
Contact Information
If you have any questions about these Terms of Service, please contact us:
- Business: SNGmart
- Phone: 01819804057
- Address: Mograpara Chowrasta, Bari Chinish, Ward No. 3, Mograpara Union, Sonargaon, Narayanganj, Dhaka
- Website: https://sngmart.com